Make sure all Executive Floor guests can free enjoy club benefits. 

确保所有行政楼层客人都享受行政楼层所有的优惠政策。 

Establish the Executive Floor guest profile and often update.

为行政楼层的客人建立客史并不断加以更新和补充。

Maintains cleanliness of work area.

维护工作区域的清洁。 

Assign and block the room according to guest's requests. If the guest does not have reservation, suitable room needs to be offered to the guest.

根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。

In response to guest queries, gives out information regarding hotel services and facilities, , and other information we can offer: such as events, people, places of interest, cultural and entertainment performances.   

对客人的询问做出回答，提供有关酒店服务和设施的信息，并能为客人提供其他的信息，包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。 

Take responsibility for the reservation of Executive floor meeting room and then provide tea service during the meeting.

负责接受行政楼层会议室的预定，并提供茶水服务。 

Send pre-arrivals email to all coming VIP guests 72 hours prior if email address has been provided by the guest.

在电子邮箱已经提供的前提下，需要在72小时前为所有的预抵贵宾客人发送电子邮件。

All VIP guests preference and needs have to be collected and fulfilled upon arrivals, special requirement and unique information need to be shared with related departments on daily basis.

所有到店的贵宾客人的喜好和需求需要在办理入住时收集齐全，并每日将客人的特殊要求和特别的信息发送和分享给相关的部门。

Inspects and ensure all Executive Floor rooms and all VIP rooms the welcome amenities are prefect set up prior to guest arrivals.

提前检查行政楼层贵宾的房间和欢迎物品。

Confirmed with Housekeeping department to ensure all VIP guests have been provided personalize amenities, also mini-bar have been personalized set up upon arrivals.   

确保所有的贵宾客人在到店之前，客房部都已经为客人准备好了个性化的小礼物及小冰箱。