Provides warm and natural services and handles all guest services activities in the Service Centre in accordance with objectives, performance and quality standard established by Hilton Wuhan, Riverside. Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.

提供让客人感到温暖和自然的服务，并且处理所有客人通过服务中心所要求的服务，为武汉世茂希尔顿酒店酒店建立并实施良好的质量标准。确保酒店与客人建立良好的公共关系，并且能够礼貌和有效的维护与客人的关系。